Refunds and cancellations

Cancel renewal through the billing portal linked from the pricing page in your Viscanon account. Your membership stays active until the end of its current billing period; cancellation stops the next renewal.

Upgrades take effect immediately with the prorated adjustment shown at the time of change. Downgrades take effect at the next billing cycle.

Contact support@viscanon.com within seven days of a purchase or renewal. Include the account email and, if available, the order reference.

An ordinary refund is available for an entirely unused purchase or membership period. If any credits or paid features associated with that purchase or period have been used, it is not eligible for an ordinary refund.

We review duplicate charges and purchases that were charged but not delivered separately. If a refund is approved, it is sent to the original payment method. Credits associated with a refunded purchase are removed.

Unused account credits remain available after you cancel renewal or return to Free. Credits that have already been spent on image generation are not restored merely because you cancel a membership.

If an image generation fails, Viscanon is designed to release or restore the reserved credit. Contact support if that does not happen.